Privacy Policy

At Bayside Plumbing & Roofing, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. What Information We Collect

We may collect personal information including, but not limited to:

  • Full name
  • Address and contact details (email, phone number)
  • Billing and payment information
  • Details about your property or plumbing needs
  • Communication records (e.g., emails, service requests)

We may also collect non-personal information such as IP addresses, browser types, and site usage data when you interact with our website.

2. How We Collect Your Information

We collect personal information when you:

  • Contact us via phone, email, or web forms
  • Request a quote or service
  • Interact with our website or social media
  • Sign up for newsletters or promotions
  • Provide feedback or reviews

3. How We Use Your Information

Your information may be used to:

  • Deliver plumbing and roofing services
  • Respond to inquiries and provide customer support
  • Issue invoices and process payments
  • Improve our services and website experience
  • Send service updates, offers, or marketing communications (you can opt-out anytime)

4. Disclosure of Personal Information

We do not sell your personal information. We may share your information with:

  • Our employees, contractors, or service partners who assist in delivering our services
  • Government authorities when legally required
  • Third-party providers for billing or IT support, under strict confidentiality agreements

5. Data Security

We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access. This includes secure systems, encryption, and limited access to personal data.

6. Accessing and Updating Your Information

You have the right to access or correct your personal information held by us. Please contact us at the details below if you wish to do so.

7. Cookies and Website Tracking

Our website may use cookies to enhance your browsing experience and gather anonymous traffic data. You can disable cookies via your browser settings.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies.

9. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:
Bayside Plumbing & Roofing
Email: sales@baysideplumbing.com.au
Phone: +61(425 620 535)